Client Success Associate

Full Time
Remote
Apply now

About the Role

This entry level, full-time role which is perfect for someone comfortable working hand-in-hand with our school leaders and teachers.

If you enjoy troubleshooting, relationship development, and creative problem-solving, you will excel in this role.

School onboarding:  

  • Handle the technical aspect of our onboarding process with Clever (middleware) and the school  systems
  • Track progress of school onboarding with our internal tracker

Training:

  • Coordinate trainings for schools via email, phone call and track training operations

Provide virtual or in-person training to NYC DOE schools across the five boroughs

Support:

  • Answer users’ technical and strategic product questions
  • Survey users to understand satisfaction with our product and services  

We’d like you to have …

  • Former K–12 experience (2 years+)
  • Strong oral and written communication skills
  • Exceptional organizational skills and an eye for detail


To apply click here.